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Company Info

AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Company Profile


Client Relationship Manager (Call Center)


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Job ID:

15184

Location:

Pretoria, 2000, South Africa 

Category:

Customer Service, Management, Retail

Salary:

R18,000.00 per month
col-narrow-right   

Job Views:

398

Employment Type:

Full time

Posted:

08.16.2018
col-wide   
Fax your CV to 0864847397

Job Description:

Client Relationship Manager (Call Center)
 
Location: Pretoria
Salary: R 18 000.00 to R 22 000 p.m
 
Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.
 
Job Specification:
  • Management of a 5- seat call center, setting of goals, staff training and motivation.
  • Implementing new policies and protocols that will improve client experience.
  • Developing scripts and standardizing responses to create cohesion and effective communication.
  • Implementing CRM software and ensuring the effective use thereof.
  • Dealing with complaints and resolving problems.
  • Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
  • Communicating effectively and professionally between production and the client.
  • Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software’s, company promotions, etc.
  • Reporting to management on a weekly basis.
 
 

Job Requirements:

Requirements:  
  • 5 years call center experience
  • 3 years management experience
  • Knowledge of IT, printing or photographic processes.
  • Has to be fully bilingual in both English and Afrikaans
     
 
Please send Updated CV, Qualifications and last payslip to philile@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za


Company Info


AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Client Relationship Manager (Call Center)

col-narrow-left   

Job ID:

15184

Location:

Pretoria, 2000, South Africa 

Category:

Customer Service, Management, Retail

Salary:

R18,000.00 per month
col-narrow-right   

Job Views:

398

Employment Type:

Full time

Posted:

08.16.2018
col-wide   
Fax your CV to 0864847397

Job Description:

Client Relationship Manager (Call Center)
 
Location: Pretoria
Salary: R 18 000.00 to R 22 000 p.m
 
Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.
 
Job Specification:
  • Management of a 5- seat call center, setting of goals, staff training and motivation.
  • Implementing new policies and protocols that will improve client experience.
  • Developing scripts and standardizing responses to create cohesion and effective communication.
  • Implementing CRM software and ensuring the effective use thereof.
  • Dealing with complaints and resolving problems.
  • Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
  • Communicating effectively and professionally between production and the client.
  • Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software’s, company promotions, etc.
  • Reporting to management on a weekly basis.
 
 

Job Requirements:

Requirements:  
  • 5 years call center experience
  • 3 years management experience
  • Knowledge of IT, printing or photographic processes.
  • Has to be fully bilingual in both English and Afrikaans
     
 
Please send Updated CV, Qualifications and last payslip to philile@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za