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Company Info

AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Company Profile


Client Care Consultant


col-narrow-left   

Job ID:

14603

Location:

Pretoria, 2000, South Africa 

Category:

Customer Service, Retail

Salary:

R7,000.00 per month
col-narrow-right   

Job Views:

100

Employment Type:

Full time

Posted:

05.10.2018
col-wide   
Fax your CV to 0864810551

Job Description:

Client Care Consultant
Location: Pretoria
Salary: R 7,000 plus incentives
 
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
 
Job Specification:
  • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
  • Ensure all operational protocols are adhered to at all times
  • Identifying opportunities to improve the service process and customer experience
  • Handle challenging customers in a highly pressurized environment
  • Ensure SLA, ring time and abandoned rate within agreed norms
  • Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system
 
 

Job Requirements:

Requirements: 
  • Fully bilingual in English and Afrikaans in both verbal and written communication.
  • Computer literate
  • Conflict management
  • Quality & customer focused
  • Influencing and persuading
  • Overcoming objections and be assertive
  • Team player & can work independently
  • 2-3 years previous experience in a Call Centre environment in sales or on-line support
  • Understanding of contact centre environment and technology
  • Preferably have a similar background such as copy centre or photography in general.
  • Matric/ Diploma
     
Please send Updated CV, Qualifications and last payslip to cathy@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za


Company Info


AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Client Care Consultant

col-narrow-left   

Job ID:

14603

Location:

Pretoria, 2000, South Africa 

Category:

Customer Service, Retail

Salary:

R7,000.00 per month
col-narrow-right   

Job Views:

100

Employment Type:

Full time

Posted:

05.10.2018
col-wide   
Fax your CV to 0864810551

Job Description:

Client Care Consultant
Location: Pretoria
Salary: R 7,000 plus incentives
 
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
 
Job Specification:
  • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
  • Ensure all operational protocols are adhered to at all times
  • Identifying opportunities to improve the service process and customer experience
  • Handle challenging customers in a highly pressurized environment
  • Ensure SLA, ring time and abandoned rate within agreed norms
  • Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system
 
 

Job Requirements:

Requirements: 
  • Fully bilingual in English and Afrikaans in both verbal and written communication.
  • Computer literate
  • Conflict management
  • Quality & customer focused
  • Influencing and persuading
  • Overcoming objections and be assertive
  • Team player & can work independently
  • 2-3 years previous experience in a Call Centre environment in sales or on-line support
  • Understanding of contact centre environment and technology
  • Preferably have a similar background such as copy centre or photography in general.
  • Matric/ Diploma
     
Please send Updated CV, Qualifications and last payslip to cathy@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za