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Company Info

AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Company Profile


Supervisor: Quality Assurance - Outbound Sales Call Centre


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Job ID:

13084

Location:

Pretoria, 2000, South Africa 

Category:

Insurance

Salary:

R 30 000 p.m (negotiable) per month
col-narrow-right   

Job Views:

398

Employment Type:

Full time

Posted:

01.09.2018
col-wide   
Fax your CV to 0864938929

Job Description:

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

 

Position Description:

·         Implement and monitor the QA process (Internal call centres QA)

·         Conduct call assessments

·         Reporting

·         Trend Reviews

·         Coach staff for QA/Performance improvement

·         Staff training

Job Requirements:

Requirements:

·         Matric

·         Qualification in Call Centre Management

·         RE 5

·         RE 1

·         Recognised qualification recognised by FSB

·         3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

·         Experience in Category 1 (A,B,C)

·         DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB



Company Info


AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Supervisor: Quality Assurance - Outbound Sales Call Centre

col-narrow-left   

Job ID:

13084

Location:

Pretoria, 2000, South Africa 

Category:

Insurance

Salary:

R 30 000 p.m (negotiable) per month
col-narrow-right   

Job Views:

398

Employment Type:

Full time

Posted:

01.09.2018
col-wide   
Fax your CV to 0864938929

Job Description:

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

 

Position Description:

·         Implement and monitor the QA process (Internal call centres QA)

·         Conduct call assessments

·         Reporting

·         Trend Reviews

·         Coach staff for QA/Performance improvement

·         Staff training

Job Requirements:

Requirements:

·         Matric

·         Qualification in Call Centre Management

·         RE 5

·         RE 1

·         Recognised qualification recognised by FSB

·         3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

·         Experience in Category 1 (A,B,C)

·         DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB