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Company Info

AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Company Profile


Supervisor: Production


col-narrow-left   

Job ID:

13057

Location:

Pretoria, 2000, South Africa 

Category:

Insurance

Salary:

R24,000.00 per month
col-narrow-right   

Job Views:

45

Employment Type:

Full time

Posted:

12.05.2017
col-wide   
Fax your CV to 0864811173

Job Description:

Supervisor: Production

Location: Pretoria

Salary: R24 000 p.m. with capped commission structure

 

Our client in the insurance sector is looking for a Supervisor for Production that is responsible for the call centre agents, team leaders and to assist in attaining sales targets.

 

Job Description:

Supervise and oversee the achievement of sales

·         Responsible for direct marketing sales processes, targets and team.

·         Manage sales policies & procedures.

·         Monitor the performance of staff

·         Issuing appropriate disciplinary action and performance management

·         Gather information on complaints and provide feedback to necessary parties.

·         Assist with amendments and admin to policies

·         Assist in compiling of statistics

·         Assist with client queries

·         Assist in compiling call centre script and ensure compliance adherence through quality control and verification

·         Monitor direct marketing campaign and measure results and assist with the implementation

·         Interviewing of new call centre agents

Responsible for Staff Coaching

·         Sales technique coaching

·         Conduct one on one sessions with the employee

·         Coach and mentor the employee

·         Listening to random calls

Assisting with Lead loading / allocation

·         Ensure Direct call centres are provided with leads (Daily, weekly and monthly)

·         Keeping record of leads given

·         Ensure that internal dialler is loaded and monitored as per business needs.

·         Doing spot checks to ensure there are no leads wastage

 

Requirements:

·         Matric

·         Recognised qualification recognised by the FSB

·         RE 5

·         RE 1

·         Registration as a Key Individual and Representative

·         3 Years’ Experience in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

·         Experience in Category A and B1

·         DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB


Send your CV and latest pay slip to adminb@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

 


 


Company Info


AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Supervisor: Production

col-narrow-left   

Job ID:

13057

Location:

Pretoria, 2000, South Africa 

Category:

Insurance

Salary:

R24,000.00 per month
col-narrow-right   

Job Views:

45

Employment Type:

Full time

Posted:

12.05.2017
col-wide   
Fax your CV to 0864811173

Job Description:

Supervisor: Production

Location: Pretoria

Salary: R24 000 p.m. with capped commission structure

 

Our client in the insurance sector is looking for a Supervisor for Production that is responsible for the call centre agents, team leaders and to assist in attaining sales targets.

 

Job Description:

Supervise and oversee the achievement of sales

·         Responsible for direct marketing sales processes, targets and team.

·         Manage sales policies & procedures.

·         Monitor the performance of staff

·         Issuing appropriate disciplinary action and performance management

·         Gather information on complaints and provide feedback to necessary parties.

·         Assist with amendments and admin to policies

·         Assist in compiling of statistics

·         Assist with client queries

·         Assist in compiling call centre script and ensure compliance adherence through quality control and verification

·         Monitor direct marketing campaign and measure results and assist with the implementation

·         Interviewing of new call centre agents

Responsible for Staff Coaching

·         Sales technique coaching

·         Conduct one on one sessions with the employee

·         Coach and mentor the employee

·         Listening to random calls

Assisting with Lead loading / allocation

·         Ensure Direct call centres are provided with leads (Daily, weekly and monthly)

·         Keeping record of leads given

·         Ensure that internal dialler is loaded and monitored as per business needs.

·         Doing spot checks to ensure there are no leads wastage

 

Requirements:

·         Matric

·         Recognised qualification recognised by the FSB

·         RE 5

·         RE 1

·         Registration as a Key Individual and Representative

·         3 Years’ Experience in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

·         Experience in Category A and B1

·         DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB


Send your CV and latest pay slip to adminb@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za