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Company Info

AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Company Profile


Administrator: Quality Assurance_Long term insurance


col-narrow-left   

Job ID:

12972

Location:

Pretoria, 2000, South Africa 

Category:

Insurance

Salary:

R16,000.00 per month
col-narrow-right   

Job Views:

39

Employment Type:

Full time

Posted:

12.01.2017
col-wide   
Fax your CV to 0864810554

Job Description:

Administrator: Quality Assurance_Long term insurance

Location: Pretoria

Salary: R16 000 p.m

 

Our client in the long term insurance sector is looking for a Quality Assurance Administrator to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.

 

Specification:

·         Provide quality administration service in respect of Quality Assurance

·         Contribute to the implementation of a quality assurance process within the call centre

·         Assess calls and achieve set assessment target

·         Manage the AVS (Account Verification System) process (all batches / admin / reporting)

·         Provide feedback for coaching of call centre staff based on quality issues identified

·         Identify risks, contribute to action plans and monitor the progress of these

·         Provide feedback for coaching of call centre staff based on quality issues identified

·         Identify risks, contribute to action plans and monitor the progress of these

·         Provide input to process and system enhancements, especially in support of product, process or quality issues

·         Ensure that quality assurance is aligned with service / sales standards within the operational environment

·         Contribute to monthly / weekly quality reporting

·         Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience

·         Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management

·         Adhere to agreed process in order to deliver targeted operational results

·         Comply with corporate governance policies, procedures and standards

·         Performing investigations and ad-hoc projects              

·         Adhere and comply to FSB board notice in terms of FAIS

 

Job Requirements:

Requirements:
·         Matric
·         Registration as an Employee Representative (FSB)
·         Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
·         Regulatory Examination Level 1: Representatives (RE5)
·         1 to 2 Years’ in Quality Assurance in the Insurance Industry
·         Excel reporting
·         Legislation
·         Life Insurance Industry
·         Communication
·         Computer
·         Telephone Etiquette
·         Sales Driven
·         Ability to deal with various people
·         Confidence
·         Assertiveness
·         Positive and Self-Motivated
·         People Centric
·         Accuracy
·         Team Player
 
 
Send your CV and latest pay slip to hilda@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za


Company Info


AtripleA Recruitment and Temps
Pretoria, 2000, South Africa

Administrator: Quality Assurance_Long term insurance

col-narrow-left   

Job ID:

12972

Location:

Pretoria, 2000, South Africa 

Category:

Insurance

Salary:

R16,000.00 per month
col-narrow-right   

Job Views:

39

Employment Type:

Full time

Posted:

12.01.2017
col-wide   
Fax your CV to 0864810554

Job Description:

Administrator: Quality Assurance_Long term insurance

Location: Pretoria

Salary: R16 000 p.m

 

Our client in the long term insurance sector is looking for a Quality Assurance Administrator to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.

 

Specification:

·         Provide quality administration service in respect of Quality Assurance

·         Contribute to the implementation of a quality assurance process within the call centre

·         Assess calls and achieve set assessment target

·         Manage the AVS (Account Verification System) process (all batches / admin / reporting)

·         Provide feedback for coaching of call centre staff based on quality issues identified

·         Identify risks, contribute to action plans and monitor the progress of these

·         Provide feedback for coaching of call centre staff based on quality issues identified

·         Identify risks, contribute to action plans and monitor the progress of these

·         Provide input to process and system enhancements, especially in support of product, process or quality issues

·         Ensure that quality assurance is aligned with service / sales standards within the operational environment

·         Contribute to monthly / weekly quality reporting

·         Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience

·         Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management

·         Adhere to agreed process in order to deliver targeted operational results

·         Comply with corporate governance policies, procedures and standards

·         Performing investigations and ad-hoc projects              

·         Adhere and comply to FSB board notice in terms of FAIS

 

Job Requirements:

Requirements:
·         Matric
·         Registration as an Employee Representative (FSB)
·         Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
·         Regulatory Examination Level 1: Representatives (RE5)
·         1 to 2 Years’ in Quality Assurance in the Insurance Industry
·         Excel reporting
·         Legislation
·         Life Insurance Industry
·         Communication
·         Computer
·         Telephone Etiquette
·         Sales Driven
·         Ability to deal with various people
·         Confidence
·         Assertiveness
·         Positive and Self-Motivated
·         People Centric
·         Accuracy
·         Team Player
 
 
Send your CV and latest pay slip to hilda@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za